FAQ

Which clothing size should I get?

We recommend you take a look at the product page of the item you're interested in for specific sizing information.

Can you give more information about a specific product?

Definitely! Get in touch with us via mail when you desire more information about a product.
We are happy to help!

The item I want is out of stock. Will it be restocked?

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can't wait? It's possible that one of our official retailers still has the item on stock. Just send send us an email, so we can check this for you.

How do I take care of my items?

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.

I didn't receive an order confirmation. Why not?

It can takeup to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via info@precinq.com.

I've just placed an order, is it still possible to modify or cancel my order?

In order to process all orders quickly, we immediately send all orders to our warehouse to
be picked, packaged and shipped. Once your order has been paid and processed,
it is no longer possible to change the order.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be
returned to our warehouse at our expense. Once the return has been processed in
our warehouse, we will process your return and your purchase amount will be
refunded.

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please
contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

What is the current status of my order?

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you
will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

I am expecting a parcel but it has not been delivered. What happened?

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always
check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has
not been delivered, please get in touch with us via chat, phone or mail. We
will look into the whereabouts of your parcel to ensure a quick delivery.

What is the delivery time of my order?

We offer the following shipping schedule during non-sale periods:

Deliveries within The Netherlands:

All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days.

We offer standard shipping to your preferred address or you can pick up your order at a local DPD Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

Deliveries within Belgium, France, Germany, Luxembourg:

From 5 to 9 working days.

Deliveries within Europe:

From 7 to10 working days.

Deliveries to all other countries:

From 9 to 12 working days.

Where do you deliver?

We deliver worldwide. However, we do not ship to APO, post office boxes or FPO addresses.

What are the shipping costs?

We offer the following shipping costs:

The Netherlands Free

Europe Zone 1 €5,95

Europe Zone 2 € 15,00 (Free over €99)

Outside Europe € 20,00 (Free over €250)

Do I have to pay customs or import duties?

If you place an order outside the EU, customs charges may apply. For orders placed in
countries inside the EU, there are no customs charges.

How will my order be shipped?

We willship your order in a polybag or in a box, depending on the size and number of
items that are in your order.

I bought Precinq items from a fraudulent webshop, what to do?

Sorry to hear that!

We cannot be held responsible for items bought via these third-party webshops. We are not liable for any harm or damages related to the purchase or use of goods,
services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any
transaction. Complaints, claims, concerns, or questions regarding third-party
products should be directed to the third-party. 

What is your returns policy?

Our returns policy allows you to return products unused within 14 days after the delivery.
You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all
original Precinq labels attached and in the original packaging.

How can I return an order?

You have 14 days to return your order after the delivery. Orders must be returned unused
and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached.

Return costs are not covered by Precinq.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Precinq cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing
time.

My return arrived at your warehouse more than 14 days ago, but I did not receive
any updates. What should I do?

We are very sorry that you have not yet received any updates concerning your return. Could
you please get in touch with us?

Please keep your order number and tracking code ready, so we can help you quickly.

When can I expect my refund?

We will refund your return as soon as possible and at the latest within 14 days after
the delivery. We always refund your money to the bank account, credit card or
PayPal account that was used to place the order.

What are the costs to return an item?

The costs of a return differ based on the shipping company and country that you ship it from.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your
return is processed.

Please note that return shipments are at your own expense.

My purchased item is damaged, what should I do?

We’re sorry that the item that you purchased is damaged. To send the item back please
follow the return steps in the paper enclosed in your order. 

Did you receive my return?

Once we have received your shipment, we will process the return as soon as possible. It
takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We
will send you an update once your order is received and refunded.

I paid my order with a gift card, but I want to return it. How does that work?

You can return your order following the regular returns procedure. Instead of a money
refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

Is it possible to exchange items?

We are happy to offer exchanges in-store or when a faulty item was delivered. For all other returns we offer refunds only. Please be aware that all responsible return costs are applicable by the customer.

Exchanges will only be given on
items returned within 14 days after the delivery.

What are the available payment methods?

You can pay for your order with the following options:

Klarna

PayPal

iDeal

Visa Creditcard

Mastercard Creditcard

My payment has failed. What should I do?

A few issues could occur:

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.
If you have used a credit card that wasn't linked to your shipping address, the
ordered will be cancelled automatically for fraud prevention purposes.
Depending on your payment method, you will receive the purchase amount within 1
to 5 days.

If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.

Where can I find my invoices?

Your invoice is always included in the order confirmation email. You can also find the invoice in your Precinq account. If you can’t find the invoice, don't
hesitate to contact us so we can send a new copy to you.

Will there be any additional costs to my order?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union areshipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Precinq.

How will my order be refunded in the case of a return or faulty item?

If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

What is VAT?

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases. If you purchase
from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import
duties.

Do I need to set up an account to order something online?

If you want to place an order, a Precinq account is not neccessarry. You can checkout
as a guest, checkout fast with a PayPal account or register as a customer.

What are the advantages of having an account at Precinq?

A Precinq account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found
in one place.

How do I create an account?

Click the account icon in the top right of our website. In order to register, all fields
with a star need to be filled in.

How can I delete my account?

We can delete your account whenever you want. Send us an email at info@precinq.com and we’ll delete your account.

What does pre-order mean and how do I pre-order an item?

Pre-ordering reserves the latest items from upcoming collections before they are available. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship. A pre-order for an item is simply a guaranteed reservation of a product we know is arriving in stock soon.

All items eligible for pre-order will be marked “Pre-Order” when you add the item to your bag. Simply add a pre-order item to your bag just like any other item, and check out.

When will my pre-order ship?

All pre-orders have their estimated wait times listed in the description, check the listing for the specific item you want to be sure.

Customer Service cannot give a more precise delivery estimate for pre-orders than the full window indicated in the description of the item in question.

How will I know when my pre-order has shipped?

You will receive a shipping confirmation with tracking information to your email address when your order ships out, just as you would with an order for an in-stock item.

What if I want to order a pre-order item and also items that are in stock?

Unfortunately, it isn’t possible to combine pre-order items with in-stock items. If you wish to make sure your in-stock purchases ship immediately, please purchase the in-stock items through a separate order.

I want to adjust or cancel my pre-order. What options are available for me?

You can contact Customer Service and we can offer to switch out your pre-ordered style for a comparable in-stock style that can be sent immediately, or we can cancel your pre-order and offer store credit in exchange.

How can I contact your Customer Service?

Our customer service team is available to assist you with your orders. You can send an e-mail to info@precinq.com.